AUTOMATING PARTS TRANSACTIONS
Parts ordering is not an easy process for retailers. The lack of identifiable part numbers and very manual processes lead to long delivery times and a high error rate. Using the current fax, phone, and mail-based processes, an estimated 60% of parts orders today need some type of clarification - unreadable fax, wrong or missing date of delivery, item out of warranty, missing reason for replacement, or the part cannot be determined based on the description. When the details need to be resolved manually, time is added to the process - time for the retailer and manufacturer, as well as time for the consumer. Unsaleable inventories can accumulate in the warehouse, too.

The FurnishNet Parts Management solution allows retailers to increase customer satisfaction by ordering, tracking, and delivering parts quickly and accurately.

USING THE WEB SAVES TIME AND MONEY
Parts Management is a low-cost method for electronically transmitting parts orders between all business partners via the Internet. Orders are never lost and reach their intended recipient immediately, along with a confirmation of receipt to the sender. Any clarification that is required by the manufacturer can be given without delay. Order questions and exceptions can be handled quickly and easily over the Web. This further shortens order processing time and ensures order accuracy while significantly reducing the costs and time that come with traditional telephone and fax follow-up.

THE PARTS MANAGEMENT SOLUTION
Using the Internet, FurnishNet Parts Management provides a flexible and secure environment for all your parts order processing needs.

Retailers can create orders through their existing enterprise solution. Once loaded, the manufacturers are notified of new orders and have several options that include viewing, printing, and acknowledging the orders. Due to the lack of part numbers or other missing information, there may be a need for follow-up to ensure order accuracy. If clarification is needed, the manufacturer can proactively notify the retailer, and two-way communication occurs until the issue is resolved and the order updated, all via the Web.

24/7 ORDER STATUS AVAILABILITY
With FurnishNet's Parts Management solution, you have seamless, 24/7 access to parts orders and their status. This allows you to improve your customer service with quick, accurate information regarding shipment and delivery. You can view Airborne Express, DHL, Worldwide Express, UPS, and FedEx tracking numbers for efficient and reliable proof of delivery, as well. With around-the-clock access, you can manage your parts business when it's convenient for you and your customer.

INTEGRATION AND IMPLEMENTATION SERVICES
At FurnishNet, we know that the key to your success is having an integrated electronic commerce program that matches your business needs and priorities.

Our integration and implementation services include:

• Project Planning and Preparation
• Connectivity
• Communication
• Data Mapping
• Training
• Implementation Support

Using our comprehensive Services Methodology, we'll identify which process areas to improve, recommend solutions to increase savings and productivity, and implement those solutions for you quickly and cost effectively.